FAQ

 Frequently Asked Questions

Everything you need to know before crowning yourself.

How long does a hat appointment take?

  • Our custom hat sessions typically takes 30–45 minutes per person—just enough time to sip, style, and strut out in your new favorite look.

What’s your cancellation policy?

  • Appointments: Cancel or reschedule with at least 48 hours’ notice for a full refund.
  • Private events (6+ hats): Cancel with at least 7 days’ notice.
    We’re happy to rebook if something comes up!

Will I leave with my hat the same day?

  • Yes! Your hat is designed and assembled during your appointment, so you’ll leave ready to turn heads.

 Do you ship hats?

  • Yes! We offer flat-rate shipping on custom and ready-to-wear hats. Your piece will be carefully packed in one of our signature travel-ready hat boxes and shipped within 3–5 business days.

 How do I care for my hat?

  • Store your hat crown down to protect the brim.
  • Use a hat brush or sponge to remove dust.
  • Avoid rain, heavy pressure, and hat-crushing closets.

 What sizes do you offer?

We stock a range of sizes:

  • Felt hats: 6 ½ to 7 ¾
  • Straw hats: XS to XL
    Need help? We’ll size you during your appointment or guide you via email if ordering online.

What styles are available?

We carry seasonal and signature designs like:

Straw Hats - Starting at $65

  • The Newport (sun mixed with classic western style)
  • The Block Island (vacation straw fedora)
  • The Westerly (wide-brimmed & coastal)
  • The Narragansett (bold + beachy)

Felt Hats - Starting at $165

  • The Foster( pre shaped fedora with a classic look) 
  • The Vanderbilt (premium wool felt, times-less & tailored)

How do I book an appointment or event?

 Do you travel for private events?

  • Yes! We love a good party. We pop up at weddings, markets, corporate events, and everything in between. Reach out—we’ll bring the hat bar to you.

Do you accept tips?

  • Yes, not required but our stylists always appreciate it. 

Questions not covered here?

📧 info@thehatsocial.com